Our tutoring sessions are one-on-one meetings with an experienced tutor, usually lasting an hour. You may use the time to go over homework, practice for exams, or focus on particular topics that are giving you trouble.
No problem, just make sure you coordinate this with your tutor ahead of time. We typically recommend that you meet for at least 30 minutes at a time, and never for more than 3 hours without scheduling appropriate breaks.
After your session, we will bill you based on how long you met as reported by your tutor. We will prorate our billing to the nearest 10-minute interval.
Session packages allow you to purchase multiple tutoring sessions at a reduced rate by paying in advance. Our 10-hour package offers the best value, and is geared towards students who begin tutoring early in the semester, and meet with a tutor approximately every week. We also offer a 5-hour package for students who join us later, or who wish to meet every other week. Session packages can be used for multiple classes and with any of our tutors.
We will allow you to 'lock in' a package rate for additional sessions after you run out. For example, if you purchase a 10-hour package for $450, each additional hour will only cost $45. We may bill you in bulk for these additional sessions, or individually if you prefer. Please contact us to make sure we know how you would like to be charged.
Sessions packages are meant to incentivize students who are committed to succeeding by offering them a significant discount over our regular hourly rate. As such, we do not offer partial refunds on session packages, except in the following extenuating circumstances:
Not usually. We believe that students get the most value from their sessions when they have their tutor's undivided attention.
However, some students find it helpful to work with a friend. In this case, it is up to the discretion of your tutor if they want to work with you in a group setting. Each member of the group should first complete an individual session, and then ask the tutor if they would be willing to do additional sessions with your group. If your tutor agrees, there will be a $20 hourly surcharge for each additional student, in addition to your base hourly rate.
By signing up for our services, you agree to pay the full amount corresponding to the session package that you selected, by the end of your first hour of tutoring. If you provide a credit card number, you authorize us to charge the full amount of the session package to that card immediately following completion of your first session. You understand that failure to pay in a timely manner may result in cancellation of future sessions, late fees, and/or referral to a collections agency.
Once you have scheduled a session with your assigned tutor, it is your duty to inform your tutor of any changes or cancellations at least 24 hours before the scheduled time. We reserve the right to charge for the full cost of any sessions that are missed or cancelled without sufficient notice.
Sessions packages are meant to reward students who are committed to succeeding by offering them a significant discount over our regular hourly rate. As such, we do not offer partial refunds on session packages, except in the following extenuating circumstances: